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Job description
Our client is a leading housing association seeking an experienced Repairs Supervisor to manage and lead directly employed trade operatives. This role is key to maintaining high productivity, service quality, and safety, while delivering a customer-focused repairs service. The role may include out-of-hours working on a rota to support emergency repairs when required.
Role and responsibilities
- Support the Repairs Service Manager in delivering a first-class repairs and maintenance service.
- Coordinate with Repairs Schedulers to deploy operatives efficiently and monitor performance.
- Ensure repairs are completed on time, to high standards, and within budget, while keeping staff safe, motivated, and empowered.
- Conduct pre- and post-inspections for quality, efficiency, and compliance with policies and regulations.
- Inspect works on-site, manage complaints, and ensure high levels of customer satisfaction.
- Promote and adhere to policies including Equal Opportunities, health & safety, and staff management.
- Support environmental policies and maintain up-to-date knowledge of legislation, best practice, and IT systems related to repairs.
- Monitor materials, stock usage, and operative performance against targets and budget forecasts.
- Undertake other duties as required.
Requirements
- Supervisory or line management experience in a reactive repairs environment with directly employed operatives.
- Building maintenance experience (social housing preferred) and familiarity with mobile technology and IT systems (Word, Excel, Outlook).
- Strong communication, teamwork, and ability to motivate staff.
- Willingness to work out-of-hours when required.
- Trade qualification (C&G, NVQ Level 2, or Built Environment HNC)
- Educated to GCSE level or equivalent
- Full UK Driving Licence
Benefits
- Up to 6% pension contributions
- 4x salary life cover
- 29 days annual leave + bank holidays
- Free eye tests
- Van and fuel card provided
- Discounts on high street and online retailers
