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Role and Responsibilities
Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers
Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices
Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise
Test and assess cases, ensuring solutions meet requirements and quality standards
Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications
Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification
Experience/Skills
Ideally, a graduate in Computer Science, Business Analytics, or a related field
Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration
Ability to interpret data, troubleshoot issues, and understand relational databases
Experience with AI data models, including training models for error detection/correction, is a plus
Strong skills in translating business requirements into practical solutions and documenting processes
Experience working through full project lifecycles preferred
An analytical mindset with strong attention to detail, excellent verbal and written communication skills
Ability to prioritise workload and meet deadlines independently
Proficient in Microsoft Office Suite
Benefits
- Starting Salary - 50k-57k (dependent on experience).
- Excellent progression opportunities.
- Life assurance, enhanced pension contribution & much more!
