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- Administration of ‘Business Processes Documentation Publication Process’ and associated processes
- Processor of ‘Business Processes Purchasing Process’ (Including Purchase Requisition, Purchase Orders, monitoring, tracking and reporting)
- Single point of contact for Internal Communication Routines
- Support department budget activities (information preparation, tracking and reporting)
- Support department supplier management and due diligence activities
- Contribute to internal audit activities to monitor, control, track and report process adherence
- Prepare and maintain slide decks, logs, registers and KPI trackers for progress reporting
- Create and maintain process documentation/workflows
- Proactively support maturity assessments against the process activities to highlight areas of improvement or concerns
- Support the creation of knowledge articles and self-service guidance for IT Services
- Contribute to / participate in root cause analysis and problem solving
- Maintain a complete understanding of and adheres to all IT policies and processes; create/update the appropriate set of governance and training documentation
- Serve as a role model for professionalism, teamwork, trust, and collaboration.
- Contribute to and support the risk management agenda
- Contribute to and support the journey to cyber accreditation agenda
- GCSE Maths and English - Pass
- Advanced knowledge of MS Office Suite (Word, Excel, Powerpoint…)
- Excellent attention to detail
- Excellent communication, interpersonal and organisational skills
- Self-motivated, ability to work using own initiative to proactively influence solutions
- Take ownership of deliverables and drive effective decision making / escalate as appropriate
- Ability to multitask & prioritise in an ambiguous work environment
- Ability to work effectively within both on-site and remote teams
- Critical Thinker
- General experience demonstrating the above essential skillset, perhaps in a previous administrative or customer facing role
- Basic awareness and exposure to documenting processes, specifications, policies, standards
- Experience of working as a team / collaborating
- Experience of managing time / prioritizing workload
- Experience of creating and managing documents, spreadsheets and presentations
- Experience of compiling reports / summarizing information
