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Thrive Oldham are recruiting for a Carpenter Grade 5 in the Leicestershire area
Single Trade Operative Carpenter needed with a focus on UPVC repairs/installs
Full Time / 37 Hours Per Week
Experience of working in carpentry and joinery industry. Experience of working in occupied domestic properties and dealing with residents, including vulnerable people
Experience of carrying out repairs and maintenance including diagnosing and rectifying of faults.
Full UK driving licence
Able to use ICT system. Qualified to NVQ Level 2 or equivalent
Overall Purpose of Role: To carry out quality, customer focused plastering repairs, maintenance and improvement work to Leicester City Council properties and other buildings.
Key Job Activities:
Undertakes a range of repairs & maintenance tasks of a core trade to the agreed quality and performance standards, including enabling and finishing works (indicative enabling and finishing task list shown in the annex to the job description)
Undertakes assessments of repairs and maintenance work required and take appropriate action to rectify; aiming to achieve 'right first time' service to all customers
Determines and arranges appropriate and value for money resources required to complete repairs & maintenance and remove any waste
Actively manages the stock of parts and equipment on vehicles to ensure the most efficient completion of work
Works with colleagues and others to resolves or notify of issues arising e.g. regarding outstanding repairs, rechargeable items, breaches of tenancy conditions, safeguarding
Directs and supervises apprentices and other assigned trainees
Cleans and tidies following repairs & refurbishment work
Liaises with service customers before, during and after repair & refurbishment work, to ensure the least possible inconvenience, including agreeing suitable appointments
Carry out other miscellaneous duties associated with the role
Key Job Outcomes:
Manages own workload to meet customer service standards, including, but not exclusively, repair priorities and keeping set appointments
Works as part of a team to provide high quality and efficient repairs service to all customers
Undertakes all works in accordance with the council's agreed health & safety policies and procedures and current building and industry regulations
Minimises disruption, mess and dirt when working
Follows, implements and promotes the council's policies and procedures relating to all areas of employment and service delivery
Ensures all work is carried out in the most efficient and effective manner e.g., by adopting new technology and equipment or organising appointments to reduce mileage
If allocated a vehicle or equipment or plant, be always responsible and accountable, including adhering to the current vehicle agreement
Ensures accurate and timely completion of all documentation / records requested
Skills
High level of communication and listening skills sufficient to deal with customers either face to face or on the telephone
Able to process information in written form including completion of necessary work documentation
Ability to trace, diagnose and rectify faults and identify and specify material & equipment requirements
Able to use ICT systems such as MS Word and emails
Tactful and diplomatic when dealing with demanding or abusive complaints from customers
Able to regularly work on your own in peoples' homes or as part of a team
Sufficient level of physically fitness to carry out the requirements of the role (including climbing ladders and lifting heavy objects).
Must wear an ID badge and uniform and safety equipment as required
INDOLD
