Client Services Manager

Are you an experienced Client Services Manager with outstanding account management skills?  If you’re looking for a new role, especially if you’re available immediately then we’d love to hear from you!

At Momentum Instore we work continuously to deliver the best to our clients and staff.  We know what’s important to us and that’s our people – they are the heart of our business afterall!

Who are we looking for?

We have an exciting opportunity join our busy team as a Client Services Manager.  Taking full responsibility for your dedicated clients, you will ensure projects are fully resourced and completed on time, within budget and to the client’s satisfaction.

You will liaise with the client where appropriate and build relationships in order to proactively manage client projects.

Previous client management experience and knowledge of retail operations is not essential but would be beneficial to this role.  What you do have is excellent organisation, written and verbal communication skills, competent with Microsoft Office – specifically Excel.  You will thrive in a fast-paced environment and relish the opportunity to deliver outstanding service to your clients, managing differing priorities to deliver a great outcome.  You are able to communicate confidently with stakeholders at all levels to ensure smooth delivery of projects.

Key Accountabilities

In order to succeed in the role, you must deliver the following:

• Commercial Growth: manage finances, drive profitability against key targets and grow billings
• Planning and Delivery: ensure agreed processes and procedures are bestin-class, executed correctly and reviewed regularly.  Ensure rightfirst-time delivery, engaging and briefing the project team to undertake any required tasks.  Forecast the workload to ensure our clients have the correct resource available at the right time to deliver all works
• Customer Service: Ensure excellent customer service to exceeds expectations, acting as a key client contact and being regarded as the expert in the room, understanding client challenges and offering solutions
• Communication: deliver clear and timely communication to clients, internal management and the wider internal team

A job well done!

What do I get in return?

• 23 days’ holiday (plus bank holidays) rising incrementally to 28 days
• Celebrate your Birthday the right way with an additional day off – noone should have to work on their Birthday!
• A great social scene – company days out, festive celebrations, social events etc.
• A focus on your wellbeing – we look after you so you can focus on being the best you can be
• Looking after your future with a contributary pension scheme

If you’re inspired to join our business at such an exciting time, then we’d love to hear from you.  Apply now!