Customer Service Advisor

Pertemps Leicester

Posted 3 days ago, valid for 6 days

Loughborough, Leicestershire LE11 5HL, England

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

My client is seeking customer service professionals to provide exceptional customer experiences as the first point of contact.
Candidates must have excellent customer service experience, strong listening skills, and empathy, along with a willingness to learn new systems.
The position is full-time, Monday to Friday, from 09:00 to 17:30, with a focus on resolving customer issues proactively.
The role requires verification and updating of customer information in a CRM system and the ability to escalate issues when necessary.
A competitive salary is offered, and candidates should have at least one year of relevant experience.

My client is looking for customer service professionals to be the first point of contact, providing an excellent customer experience at all times.You will be responsible for offering proactive solutions for any issues or concerns that the customer might face following a purchase.Excellent customer service experience is a Must for this role, being empathetic and with great listening skills.Monday to Friday (no weekends)Time - 09:00 - 17:30Main Duties :

Providing excellent customer experiences at all times

Understanding the customers requirements and taking appropriate actions to resolve

Verify and update the customers information on a CRM system

Proactively offer solutions to issues that the customers might face

Escalate to 2nd line case management team where appropriate

Ownership of the customer experience and follow through

Working to a high degree of accuracy

Required Skills & Experience :

Have an ability and willingness to learn new systems and procedures

Be computer literate, preferably with knowledge of using the internet and email

Possess the necessary listening and communication skills required to resolve customer queries in a timely manner

Enthusiastic with a positive attitude

Strong organisational skills

Flexible and resilient

If you have the right experience and willingness to learn - Please submit your CV / call / or email

Apply now in a few quick clicks

Customer Service Advisor

Customer Service Representative

Sales and Customer Service Executive

Customer Service Executive