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Customer Service Advisor needed in Loughborough, £12.21ph PAYE - Reference: OR7386
20 hours per week – 4 hours per day over 5 days
Deliver an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS Provide a high quality & comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.
1.Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed enquiry handle and productivity target times and to agreed customer service and standards.2.To take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and external partners where appropriate.3.To present a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available4.To actively encourage customers to use the most efficient method to gain access to and information about services.5.Act as a digital champion, encourage, educating and supporting residents to develop their digital capabilities and skills6.Ensure keep up to date with changes to legislation, policies and procedures across a wide range of business units in order to continue to provide a current and customer focussed service.7.To accurately record and extract information as required for the provision of excellent customer service8.To resolve enquiries at first point of contact where possible, following defined trained processes.9.To advise and support managers on relevant matters, including potential problems and complaints, affecting the service10.To take payments and process financial transactions in accordance with the rules and financial regulations.11.Undertake a range of clerical and administrative duties as required across the service12.To contribute to identifying and implementing customer service improvements13.To handle a range of different situations and react accordingly with tact diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner.14.As a term of your employment, you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority’s establishments.
This is a part time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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