Back to searchCustomer Service Advisor
Pertemps Leicester
Posted 8 days ago, valid for 19 days
Loughborough, Leicestershire LE127, England
£14.73 per hour
Part Time
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Sonic Summary
- This job opportunity is for experienced Customer Service Agents at a leading distribution company ranked among the top ten workplaces.
- Candidates should have excellent customer service experience and be prepared to work 30-40 hours per week, with a salary of £25,000.
- The role involves managing inbound calls from international clients, providing shipping information, and maximizing upselling opportunities.
- Applicants must commit to two weeks of full-time training in the office and be flexible with a rotational shift schedule from 07:00 to 19:00, Monday to Friday.
- A clean DBS check is required, and interested candidates can apply by contacting Michelle.
We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks.
Operational Hours 07:00 - 19:00 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis.
Flexibility between 30-40 hours per week.
Will have to commit to 2 weeks Full Time training in Office.
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
" Managing inbound calls to the business from worldwide clients handling shipment requests
" Building rapport with customers and establishing their needs
" Deliver a consistent call flow, giving the customer the confidence in the information provided
" Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills:
" Excellent Customer Service experience, Strong understanding of Customer Service processes
" Remain positive and enthusiastic during every customer contact
" Consistently provide a high level of service
" Excellent communication skills written and verbal
" Ability to adapt to change
" Ability to work as part of a team as well as independently
" Experience of working with MS Word & Excel
This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.
Click Apply or call (phone number removed) ask for Michelle
