Customer Service Representative

Loughborough

Are you a customer service expert with a passion for helping people? We're looking for a dedicated Customer Service Representative to be the first point of contact for all our customer inquiries. In this fast-paced and complex environment, you'll be a key player in ensuring our clients have an outstanding experience.

What You'll Do:

Handle all customer questions, orders, and problems through phone, email, and web.
Accurately and efficiently enter customer orders.
Be a true advocate for our customers, taking ownership of their concerns and collaborating with colleagues to resolve complex issues.
Work to exceed service level agreements and team goals.
Help improve our processes to continuously enhance the customer experience.
Manage and prioritise your daily workload effectively to stay on top of everything.

Who We're Looking For:

Someone with a proven track record of multitasking and thriving in a fast-paced setting.
An individual with experience in a target-driven workplace.
Prior experience in business administration and data entry is essential.
A keen eye for detail is a must.
Someone who is persistent, self-directed, and results-oriented.
Excellent verbal and written English skills.
A strong appreciation and understanding of what it takes to deliver exceptional customer service.

Salary: 12.97 per hour

Hours

Shift 1

Monday: 08:30 - 17:00
Tuesday-Thursday: 08:30 - 16:30
Friday: 08:30 - 16:00

Shift 2

Monday-Thursday: 09:15 - 17:15
Friday: 09:15 - 17:00

If you're ready to make a real impact and grow with a supportive team, we'd love to hear from you.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.