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We are currently recruiting for an Engineering and Technical Customer Service Advisor on a full time and permanent basis for our client based on the outskirts of Loughborough, Leicestershire.
Salary: Circa 30,000 per annum
Hours: Monday to Friday
Company Benefits:
Company Pension
Employee Discount
Free Parking
About the Role:
The Engineering and Technical Customer Service Advisor will provide effective engineering and technical support to distributors and end users in accordance with regulatory requirements and company policies and procedures.
Responsibilities:
- Investigate and Diagnose machines issues with an aim resolve where possible over the phone or via email.
- Process warranty returns.
- Assist in attending customer sites to carry out routine service and breakdown repairs.
- Progress and chase customer escalations to resolution
- Liaise and support various departments.
- Ad hoc projects as assigned
- Adhere to regulatory requirements including ISO19001
About you:
- Experienced in customer services
- A good general knowledge of engineering practices
- Practical experience and knowledge of products spares and servicing
- Practical experience of warranties.
If you are looking for a full time and office-based role, with technical and engineering knowledge working weekdays then please apply! For more information, please call Rebecca on (phone number removed).
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
