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Loughborough
Customer service representative
Inbound Customer Service Advisor

Inbound Customer Service Advisor

Pertemps Leicester

Posted 10 hours ago, valid for a month

Loughborough, Leicestershire LE11 5HL, England

Part Time

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Sonic Summary

The Inbound Sales Advisors position is based in Loughborough, focusing on helping customers who are interested in purchasing technology products.
Advisors will handle 40-50 calls daily, guiding customers through the sales journey and building their baskets with products and services.
The role requires customer service experience, ideally within a contact center, and a passion for technology, with previous sales experience being desirable.
The salary includes an uncapped commission structure, and candidates should be flexible with working hours, including one weekend every two weeks.
Applicants must undergo a Clean DBS check and will receive two weeks of training before starting the job.

Inbound Sales Advisors based in Loughborough, taking calls from customers that have been on the website and looking to purchase some amazing tech !As an advisor you can expect to take between 40-50 calls on average per day and will be tasked with understanding the customers needs, closing the sale, building the customers basket (including services) and walking them through the full sales journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every 2 weekend - 09:00-17:30Job Role:Your key responsibilities, which are not exhaustive and not limited to include:

Managing inbound calls to the business from clients / customers’ requests.
Working towards and aiming to exceed sales expectations.
Exploring customer needs and offering suitable products and services from the website.
Guiding the customer through the sales journey whilst ensuring they are kept fully informed.
Building relationships with customers to ensure converting a one-time customer into a customer for life.
Delivering a best-in-class customer experience.
Maximise up selling opportunities whilst ensuring the customer has an informed choice.
Uncapped Commission Structure

Key Skills:

A commitment to providing great service.
Customer Service experience, ideally within a Contact Centre environment.
Excellent communication skills.
To be driven with the desire to consistently exceed sales targets.
Flexible and adaptable.
A passion for putting customers first and creating customers for life.
A passion for tech !
A previous sales experience would be desirable.
IT literate with the ability to navigate multiple systems quickly and efficiently.

This role is subject to a Clean DBS it is imperative that each applicant provides support to the process.Full Training is given.If this is the job for you, please submit your CV, or call ask for Michelle or email to

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