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Sales Advisor
Loughborough
£24,000 - £26,000 + bonus (OTE £32,200)
A well-established, family-run retailer is expanding its team and seeking a confident, service-driven Sales Advisor for their showroom in the local area. Known for delivering exceptional customer experiences and premium quality products, this growing business is looking for someone who thrives in a busy, customer-focused environment.
You'll play a key role in delivering outstanding service throughout the full customer journey - from initial enquiry through to aftersales care. This is a varied position combining showroom-based sales, technical advice, administration, and customer support both in person and over the phone/email.
Description of the role:
- Engage with customers in the showroom and over phone/email to guide them through the sales process.
- Provide tailored advice on products, technical suitability, sizing, and design.
- Create quotations, process payments, arrange deliveries, and resolve customer queries.
- Manage sample requests and follow up with prospective customers.
- Maintain accurate customer records in the CRM system.
- Ensure the showroom remains tidy, welcoming, and well-presented.
- Confirm showroom appointments and prepare refreshments for visitors.
- Make proactive follow-up calls to clients and handle all incoming enquiries efficiently.
About you:
- Minimum 2 years' experience in a customer-facing sales or retail role
- Strong communication skills with excellent attention to detail
- Experience using a CRM system and Microsoft Office
- Highly organised with the ability to manage multiple tasks in a fast-paced setting.
- A proactive, hands-on attitude
- Experience in the luxury or premium retail market is a bonus.
If you're a confident communicator with a passion for interiors and a natural flair for delivering outstanding customer experiences, we'd love to hear from you!
