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Our public sector client are looking for an Operational Support Assistant to join them on a temporary basis.
Location: Mountsorrel Depot (with occasional support at Croft Depot, as required)
Hours: 22 hours per week over 3 days (flexible working arrangements considered)
About the Role
We are seeking a proactive and highly organised Operational Support Assistant to join our team, primarily based at our Mountsorrel Depot. This pivotal role supports our operational services through a variety of administrative and customer-facing tasks. While primarily stationed at Mountsorrel, the successful candidate should be prepared to occasionally work from Croft Depot, with appropriate notice provided.
Key Responsibilities
- Provide high-quality administrative support to operational teams, ensuring efficiency and compliance with internal processes.
- Deliver exceptional customer service by assessing incoming queries and responding in a timely and effective manner.
- Conduct data entry, analysis and reporting to support informed decision-making across the service.
- Communicate professionally with a range of stakeholders via phone, email, and in person, including preparing and delivering presentations when necessary.
- Support the development and ongoing improvement of administrative systems and workflows.
- Contribute flexibly to team priorities and be willing to undertake a wide variety of tasks as required.
- Travel between depots or to other locations across the county when business needs arise (with notice).
Key Skills and Experience
- Proven experience in administrative processes and procedures, ideally within a service delivery environment.
- Experience working in a customer-facing role, demonstrating strong assessment and problem-solving skills.
- Strong data analysis capabilities and a good working knowledge of common software tools (e.g. Excel, Word, databases).
- Excellent verbal and written communication skills, with the confidence to engage with diverse audiences.
- Ability to develop, embed and maintain efficient administrative procedures to support operational success.
- Flexible, proactive, and enthusiastic approach to learning and supporting varied tasks.
- Full UK driving licence and access to a vehicle (or equivalent travel arrangements) to allow movement between locations when needed.
What We Offer
- A supportive and collaborative working environment
- Flexible working options to promote work-life balance
- Training and development opportunities to grow your career
- The opportunity to contribute to vital local services across Leicestershire
