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TileProduct Specialist & Customer Resolutions Team Leader
Leicestershire.
£28,000 - £32,000
Our client, is a leading importer of luxury natural stone and porcelain flooring dedicated to delivering exceptional products and services to customers, is seeking a skilled and motivatedCustomer Support Team Leaderto join their dynamic team based in their head office inLeicestershire.
Reporting to the Head of Customer Support, youll be responsible for escalated aftersales issues from the Customer Support Advisors. This role requires someone who can inspire and guide a team to achieve high performance while maintaining a positive and supportive work environment. The candidate should have a willingness to self- learn, attend internal and external training with a view to building a Technical Support Expert within the company.
As Product Specialist & Customer Resolutions Team Leader, your tasks include:
Key Responsibilities:
- Supervise and mentor a team of customer support representatives, providing guidance, and support with Senior Customer Support Advisor for aftersales service.
- Support the team when required with other areas of the Support
- Support the team manager and Senior Customer Support Advisor to ensure smooth running of the department in times of absence.
- Support the team manager in achieving departmental objectives
Benefits:
- A great place to work with a friendly and welcoming team
- Competitive salary package.
- Employee assistance program.
- Competitive holiday allowances with the option to buy holiday.
- Enhanced parental leave.
- Company pension.
- Healthcare cash plan provided by Simply Health.
- Employee and friends and family discount on Quorn Stone products.
- Employee wellbeing initiatives with Mental Health First Aiders available across the business.
- 2 volunteering days each year.
- On-site parking (location specific)
Contact Katie on 01733 306030 for more information about this TileProduct Specialist & Customer Resolutions Team Leaderrole.
INDS6
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- No weekends
