Benefits Manager

Benefits Manager
Location: Southfield Road, Loughborough, LE11 2TU
Start Date: ASAP                                               
Contract Duration: 2+ Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 45.00 per hour
Job Ref: OR16385
 
Job Responsibilities

• Lead and motivate the Benefits teams, ensuring performance targets are met.

• Manage and report team performance, including mandatory statistical returns.

• Oversee annual billing for Housing Benefit and Council Tax Reduction Scheme.

• Ensure compliance with regulations, policies, and best practices.

• Handle complex queries and complaints from various stakeholders.

• Keep staff updated on changes in regulations and provide necessary training.

• Analyze data to identify training needs and support staff development.

• Represent the Council at appeal hearings.

• Promote a culture of fraud and error prevention.

• Support team members in decision-making on complex cases.

• Provide expert advice on Local Authority benefits to internal and external parties.

• Produce reports on Benefits matters for senior management and committees.

• Identify and implement improvement projects to enhance service delivery.

• Stay updated with new technology to improve service offerings.

• Maintain expert knowledge of Benefits systems.

• Coach and mentor team members, conduct performance reviews, and identify training needs.

• Ensure secure management of information and report any breaches.

• Undertake additional duties as required.

Person Specifications
Must Have

• Strong leadership and motivational skills.

• Experience in managing team performance and reporting.

• Knowledge of regulations and policies related to Benefits services.

• Ability to handle complex queries and complaints.

• Experience in providing training and development support.

• Strong analytical skills for data analysis.

• Experience in report writing and presenting to senior management.

• Ability to manage information securely.

Nice to Have

• Experience with new technologies to enhance service delivery.

• Previous experience in a Local Authority benefits environment.

• Experience with Tribunal Service appeal hearings.

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