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Exciting Opportunity for a Manager - Passenger & Transport Services in Leicester
As the Manager - Passenger & Transport Services, you will provide decisive and effective leadership to a large multidisciplinary team responsible for the delivery of safe, efficient, and inclusive transport services across Leicester. With responsibility for over 200 employees and a budget exceeding 拢8 million, this is a pivotal role at the heart of passenger transport for vulnerable users, including those with SEND requirements.
You will lead strategic service development and operational excellence, ensuring that services are modern, compliant, and customer-focused. Your leadership will directly shape outcomes for families, schools, carers, and the wider community-delivering transport services that people rely on every day.
The main duties of the Manager - Passenger & Transport Services are:
路Lead and manage approximately 200 staff, driving team performance and fostering a high-trust, inclusive culture.
路Oversee and develop the delivery of specialised passenger transport services across the city and out-of-county, ensuring safety, quality, and statutory compliance.
路Manage an operational and staffing budget of over 拢8 million, ensuring services deliver value for money.
路Implement business support systems, monitor performance metrics, and lead risk management and health & safety compliance.
路Act as lead representative at regional and national partnership meetings, ensuring local authority requirements are effectively voiced.
路Handle complex stakeholder interactions, including safeguarding reviews, complaints, and inter-agency collaboration.
路Drive innovation and continuous improvement through digital systems, strategic planning, and performance coaching.
The Manager - Passenger & Transport Services will have key experience in:
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路Senior-level leadership of large, multidisciplinary operational teams, preferably within local government or regulated environments.
路Managing substantial budgets with proven financial accountability and forecasting skills.
路Delivering effective multi-agency partnership working and leading service-level negotiations.
路Deep understanding of SEND transport challenges, safeguarding principles, and legislation.
路Knowledge of risk, health & safety, vehicle operations, and quality assurance frameworks.
路High-level IT proficiency, analytical capability, and comfort with digital service transformation.
路HNC/HND or equivalent in management, business support, civil engineering, or a related field (desirable).
For more details and to apply for the role, please call James Allbon at Carrington West on (phone number removed) or email (url removed).
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FOOTNOTE:
If you feel that you are right for this role technically, but the salary, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Transport, Highways & Education Services professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact James Allbon at Carrington West on (phone number removed) for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed).
