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Loughton, Essex
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Senior Client Success Manager

Senior Client Success Manager

Jems Recruitment Ltd

Posted 7 hours ago, valid for 23 days

Loughton, Essex IG10 1EZ, England

Full Time

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Sonic Summary

A new opportunity has arisen for a senior client relationship professional in a technology-focused business, requiring at least 5 years of experience.
The role offers a salary of £60,000, along with various benefits including company bonuses, 25 days annual leave, pension, and private healthcare schemes.
This hybrid position involves 3 days of office work and 2 days of remote work, with working hours from 8.30am to 5pm, Monday to Friday.
The successful candidate will manage key client accounts, ensuring customer success and retention while collaborating with internal stakeholders.
Candidates should have a passion for building relationships and a proactive approach, with experience in managing high-value global Enterprise accounts.

Various benefits including company bonuses, 25 days annual leave, pension and private healthcare schemes
Hybrid role - 3 days office working and 2 days remote working
Outstanding team environment, supportive and nurturing, with excellent career growth
Working hours 8.30am-5pm Monday-Friday

A new opportunity has arisen for an experienced senior client relationship professional to join an established team within a highly successful technology-focused business. You will be passionate about providing the highest level of customer success to the largest Enterprise clients. If you enjoy working in a role where you will be managing a small number of key client accounts, this is an ideal opportunity for you! You will be joining an experienced and focused team who work as strategic partners to their customers at every stage of their journey. You will be heavily involved in building loyalty to ensure long-term retention of existing clients and collaborating with a wide range of internal stakeholders. The focus will be to ensure existing global customers are supported daily and new clients are onboarded smoothly. The successful candidate will be a confident communicator and client success professional, gaining satisfaction from growing your relationships with Enterprise business accounts. Key duties will involve:

Day to day support of the largest key client relationships, including data analysis and creating reports
Offering solutions to clients as well as new ideas to ensure accounts always have the correct products and services
Customer onboarding and training
Ensuring retention of key client accounts through excellent customer account management, as well as identifying opportunities for account growth
Working collaboratively with internal stakeholders
Managing projects within the team

You will have a passion for building relationships with key contacts and a proactive, positive approach to work. You will enjoy a role which is busy and no two days are the same. Experience managing a small number of high value global Enterprise client accounts will be essential in this role. If you have senior level experience within a B2B client relationship management or account management position, along with project management skills, get in touch today!

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