Customer Care Associate

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a full-time, 12-month fixed term contract, located in Lowestoft.

Main Responsibilities:

• The first point of contact for customers, ensuring they receive world-class service.
• Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team.
• Keep up to date with product information and use a CRM system to add critical data.
• Process and input orders by email and telephone.
• General office administration (scanning, archiving, filing etc).

Person Specification:

• Strong business and commercial skills in a customer service environment.
• GCSEs (grade C or above in English & Maths).
• UK internal account management experience.
• Proficient with Microsoft programs and CRM systems.
• Excellent communication skills.
• Customer-focused mindset
• Ability to multitask.

Working Hours:

• Full-time, 37.5 hours per week.
• Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00.
• 12-month fixed term contract covering maternity leave.

Working Benefits:

• 25 days annual leave plus bank holidays.
• Employee Benefits Hub.
• Pension scheme.
• Life Assurance.
• Occupational Health.