Property and Portfolio Manager

What we do is simple – we send people on holiday, and who doesn’t love that? But we couldn’t do it without our park owners, the people who provide the setting for your perfect getaway. This role would see you take regional responsibility for a portfolio of parks, whose owners you’ll work closely with on both a strategic and tactical level to make sure that things are performing to their maximum potential.

About Awaze

We are Europe’s largest manager of holiday rental properties, with 110,000 units under management in over 600 destinations in 25 countries across the continent. Our purpose is simple – to delight owners and guests. The business operates more than 25 consumer brands including cottages. com, Novasol and Hoseasons.

The Role:

This role is for the commercially focused, the quick thinkers and the customer obsessed. On a basic level, you’ll be responsible for working with your park owners to maximise their commercial and strategic objectives. You will have direct account management responsibility for a portfolio of owners and will also have accountability for the smaller accounts within your region which will be ‘desk-managed’ within the call centre operation.

What you’ll be doing:

You’ll have regional responsibility for park owners and, first and foremost, you’ll need to get to know them. How do they work? How are they performing? Where can we do better? It’s key that you can build a strong relationship based on trust and honesty, so that you can provide an excellent service. You will be based in Lowestoft but you’ll also need to be comfortable visiting owners in person (across the UK) to ensure that the guest experience is the best it can be, that our reviews are maintained (or improved!) and to make sure that standards across the park are high. It will be your role to make sure we’re doing everything we can to enhance the performance of your accounts, whether this is through making sure they’re being presented in the right way, that we’re promoting them correctly or that we’re marketing them efficiently, which you’ll do by working with a range of internal stakeholders. You will provide mentorship and guidance to the call centre agents representing parks within your region as ultimately you will have accountability for the performance of their accounts. You’ll be encouraged to use your creativity to get the best results, so this role presents that amazing mix of creativity and commerciality, where you will see how your ideas make a real difference to our metrics, which you’ll demonstrate to the wider business through weekly, monthly and quarterly reports. You’ll know exactly how your parks are performing, due to both anecdotal and numerical evidence.

Put simply, you’ll be responsible for revenue, retention, growth and re-contracting of your portfolio of accounts.

Key skills we need:

You’ll be joining a genuinely passionate team, with a real desire to be the best at what they do. Our park owners are incredibly important to us, and you’ll be in the spotlight when it comes to looking at how our parks are performing. Things that would make you a success in this role include:

• Your communication skills are second to none
• You pride yourself on your ability to build rapport
• We’re looking for someone who is never satisfied – you’re always looking for ways to improve commercial performance
• You believe that knowledge is power, so you’re constantly on the lookout for the next industry event to attend, or you’re looking at what our competitors are doing
• You’re comfortable working with analytical tools
• You’re driven by targets
• You’ve got excellent stakeholder management skills
• You’re passionate about travel and, in particular, UK holidays
• Ideally, you’ll have had some experience of working within leisure/travel

Equally as important as all the technical “stuff”, we’re looking for someone who is hungry to learn, irrespective of their seniority. We don’t believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it’s a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.

If you’re excited by working in a fast paced environment, are obsessed by all things customer and want to join us on our journey, we’d love to chat.

What we’ll give you

• This role will come with a company car and the option of a fuel card to help you be as mobile as possible
• This is an opportunity for you to join us at a pivotal point in time as we invest in our future
• You’ll be supported by a team of genuine, passionate leaders
• We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.
• You’ll be an integral part of a team which delivers great commercial results, and who doesn’t want that?
• We offer a competitive salary and great benefits; we’re all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.