Cloud Support Engineer

Cloud Support Engineer

An exciting opportunity has arisen for a Cloud Support Engineer to join a well-established and forward-thinking technology company, delivering innovative software solutions to clients across multiple sectors. You’ll play a key role in ensuring cloud platforms remain secure, stable, and high-performing, while driving automation and process improvements. This is a hybrid role requiring two days per week in the office, with the rest working remotely.

Location: Shropshire – hybrid, 2 days per week in the office

Salary: £45,000 - £55,000 benefits performance bonus

Requirements for Cloud Support Engineer:

• Commercial experience managing Azure and AWS environments
• Skilled in writing and managing infrastructure as code using Terraform
• Proficient with Ansible and confident in maintaining clean, efficient playbooks
• Strong understanding of cloud networking, including VPNs, firewalls, and proxies
• Ability to troubleshoot across Windows, Active Directory, and complex cloud setups
• Experience with SQL Server, SMTP, IIS, and CI/CD pipelines
• Knowledge of cloud security standards such as ISO27001 and PCI-DSS
• Experience using ticketing systems (e.g. Jira) and improving support workflows
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders
• Passion for automation and an openness to exploring AI tools to streamline operations

Beneficial experience:

• Knowledge of backup solutions, DNS configuration, and system performance optimisation
• Experience collaborating with DevOps teams on software releases
• Familiarity with AI’s potential to enhance operational efficiency

Responsibilities for Cloud Support Engineer:

• Manage and resolve infrastructure-related support tickets, identifying root causes quickly
• Build and maintain highly available cloud environments using automation tools
• Troubleshoot and optimise Azure and AWS components
• Support software releases in collaboration with engineering teams
• Implement and maintain cloud security best practices
• Drive automation across infrastructure and deployment processes
• Document fixes, update internal knowledge bases, and improve support workflows
• Work with cross-functional teams to enhance system reliability, scalability, and security

What the role offers:

• A supportive culture with excellent training and professional development opportunities
• Performance-related bonus, 25 days holiday bank holidays, plus 2 wellbeing days
• Flexible benefits package including private healthcare, life assurance, and retail discounts

Applications:

If you would like to apply for this Cloud Support Engineer role, please send your CV via the relevant links.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are readily available on our website).

Keywords: Cloud Support Engineer / Cloud Operations Engineer / Cloud Infrastructure Engineer / DevOps Engineer / Site Reliability Engineer / Azure Engineer / AWS Engineer / Cloud Platform Engineer / Infrastructure as Code Engineer / Systems Engineer / Azure / AWS / Terraform / Ansible / Windows / Active Directory / SQL Server / CI/CD / VPN / Firewalls / ISO27001 / PCI-DSS