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Field Service Engineer
Location: (preferably located in either Luton, Oxford, Reading, Bedford).
Hours: 8:30 AM - 5:00 PM (Flexible)
Salary: Negotiable dependent on experience (DOE) + Vehicle
About the Role:
We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of-hours (OOH) support including vehicle CCTV systems and other driver aid systems.
Key Responsibilities:
- Maintain and repair complex Analogue & Digital CCTV Systems including vehicle CCTV systems and other driver aid systems.
- Manage and maintain functional and managed control rooms.
- Provide excellent customer service while working to Service Level Agreements (SLAs).
- Support and maintain Perimeter Detection Systems.
- Execute planned preventative maintenance (PPM)
- Update the helpdesk on job status and outcomes.
What We're Looking For:
- Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems)
- Experience with on vehicle CCTV is desirable
- Strong customer service skills.
- Strong knowledge of DVRs and components
- A valid driving license
- Flexibility with working hours when required
- Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access Control, Synergy, Video Matrix Systems, IP Systems, Networks, RAID Recording, and first-line repairs on gates & barriers.
