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Customer Experience Specialist (Sales & Service Support)
Location: Luton
Salary: Minimum Wage
Monday–Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime)
The Role
We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade.
Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.
Key Responsibilities
- Act as the product specialist and brand ambassador for the dealership
- Deliver exceptional customer experiences aligned with brand standards
- Welcome customers into the showroom and provide a positive first impression
- Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
- Demonstrate vehicle features, infotainment systems, and driver-assistance technology
- Support Sales Executives by providing detailed product knowledge during the sales process
- Keep up to date with manufacturer training, model updates, and brand initiatives
Your Background & Skills
- Experience in a customer-facing role such as hospitality, retail, leisure, or customer service
- Friendly, professional, and confident when dealing with customers
- Strong communication and interpersonal skills
- Enthusiastic, reliable, and keen to learn
- Passion for delivering excellent customer experiences
- No motor trade experience required — full training provided
What’s in It for You
- Entry-level opportunity into the automotive industry
- Structured training and development across Sales and Aftersales
- Monday–Friday working week
- Paid overtime for any weekend event work
- Clear progression pathways into Sales, Service, or Aftersales roles
This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long-term progression opportunities within a dealership environment.
If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment
