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Technical Support Engineer - Security Systems - Luton - Competitive Salary + Benefits
Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?
We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.
As a Technical Support Engineer, you'll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You'll work across phone, email and remote platforms, with occasional on-site work once trained.
Key Responsibilities:
Deliver technical support via phone, email and remote tools
Maintain up-to-date product knowledge on hardware and software
Investigate and resolve escalated customer issues
Create and update technical support documentation
Attend client sites to resolve issues (after training)
Assist with system specifications and custom build panels
Collaborate with customer service, sales, and product teams
Contribute to testing of new products and root cause analysis
About You:
2+ years' experience in technical support or engineering
Background in physical security systems such as door entry, access control or CCTV
Strong knowledge of Microsoft Windows and IT systems
Excellent communication and customer service skills
Confident problem-solver, technically curious and methodical
Hold a full UK driving licence
Bonus if you have:
5+ years in the security systems sector
Experience delivering technical training
BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering
Why Apply?
Competitive salary
25 days holiday + bank holidays, increasing with service
Annual bonus and commission schemes
Pension scheme, life assurance, and health perks
Modern working environment in Luton
Ongoing training and long-term career development
Regular social and wellbeing events
Ready to make an impact in a company shaping the future of security? Click apply now.
