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The Admissions team provides advice and guidance to prospective and progressing students, ensuring a positive and high-quality application experience.
Key Requirements:
Strong customer service skills across email, phone, and face-to-face interactions
Ability to multi-task in a fast-paced environment
Excellent communication, IT skills, and attention to detail
Team-oriented, friendly, and able to work independently
Enthusiasm for education and supporting young people
Full training will be provided, along with opportunities for ongoing development in a supportive team environment.
MAIN PURPOSE OF JOB
To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client-centred information and advice.
DUTIES AND RESPONSIBILITIES
Provide information and advice about education and training opportunities to current or prospective students and apprentices to support their course choice.
Answer enquiries via telephone, email, webchat and in person, ensuring enquirers receive a comprehensive and accurate response.
Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs.
Make timely and appropriate referrals to specialist staff or to external agencies as necessary to meet applicants' needs.
Maintain accurate records, including details of student enquiries, applications and offers.
Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing applications where applicable.
Stay up to date with changes in policy, external expectations, and opportunities relevant to advice, guidance, and career pathways.
Work with teaching teams to update knowledge of the provision on offer and how it links with progression routes and the employment market.
Support events and activities such as open days, course introduction meetings, advice and guidance sessions, promotions and taster events.
Send out information and respond via all channels within agreed service timescales in support of recruitment activity.
Meet with students when appropriate to offer impartial advice and guidance and assess suitability in accordance with entry criteria.
Contribute to developing and improving service standards, approaches to providing information and guidance, and the applicant experience.
Maintain links with teaching teams to update course knowledge and follow up on student queries or difficulties, reporting back regularly.
Offer admissions support across campuses and, where required, at external events or community venues.
GENERAL RESPONSIBILITIES
Participate actively and flexibly in a range of organisational activities such as duty rotas, enrolment events, and staff and student activities.
Take part in training and development to update skills and knowledge.
Take reasonable care for the health and safety of yourself and others affected by your work.
Comply with health and safety legislation and relevant requirements of the role.
Demonstrate commitment to equality, diversity, and safeguarding principles in service delivery.
Undertake such additional duties or projects as may be determined by the line manager after consultation.
Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
