Gas Planner

Example Recruitment Group have a fantastic opportunity for a Gas Planner working on permanent hybrid basis with one day in the office after training.  

You will be working on a revolutionary project within the domestic sector that spans across both the social housing sector. 

Main Responsibilities:

• Be the main point of contact for tenants and develop positive relationships with tenants to ensure customer satisfaction.
• Help plan and deliver literature and information to residents to encourage uptake.
• Ensure disruption to the residents is kept to a minimum and that they are satisfied with the works carried out.
• Working on the project specific CRM system.
• Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively.
• Working with project management team and installation team to keep tenants fully informed.
• Liaise and support tenants throughout surveys and installs.
• Identify any special needs or circumstances of individual residents and support where necessary
• Liaise with both the project management team and residents to book surveys and installations.
• Maintain accurate records in line with company procedures ensuring compliance with GDPR.
• Attend resident and communication events, open days, meetings and conferences.
• Meet with subcontracted and direct labour teams.
• Pre entry visits and surveys to ensure appointments convert to installations, maximising the efficiency of the installation team.
• Involved in the efficient management of H&S and Quality Assurance Systems.
• Manage & prioritise projects according to tight timelines and ensure deadlines are achieved.

Essential Skills:

• Previous experience of providing high level customer service to members of the public.
• At least 1 year customer service experience.
• Ability to interact sensitively with others.
• Using computers and computer systems to enter data, or process information.
• Effective complaints handling skills.
• Pro-active, self-motivated and knows when to seek guidance.
• Ability to work alone and as part of a team to achieve common objectives
• A full driving licence and transport is essential.
• clean DBS