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- Handle incoming customer enquiries via telephone and email in a timely and professional manner
- Make outbound calls to confirm delivery details and ensure customer satisfaction
- Accurately update and maintain customer records using the in-house Transport Management System
- Work closely with team members to meet performance targets and service level agreements
- Maintain a consistent focus on delivering excellent customer service
- Strong verbal and written communication skills
- Excellent listening skills and attention to detail
- A proactive, problem-solving mindset with a passion for customer care
- Good IT literacy, with the ability to learn new systems quickly
- Previous experience in a customer service or contact centre environment is advantageous but not essential
- Immediate start available
- Free on-site parking
- Life Assurance
- Company Pension Scheme
- Employee Benefits Scheme (including cycle to work, employee assistance programme, and shopping discounts)
- Ongoing training and career development opportunities
