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Are you ready to play a pivotal role in a dynamic organisation's digital transformation journey? Our client are seeking an ICT Senior Analyst (Applications) to join a dedicated team focused on enhancing customer experience and streamlining operations through innovative technology solutions. This is an exciting opportunity to contribute to significant strategic goals and work with cutting-edge platforms.
About the Opportunity
As an ICT Senior Analyst, you will be instrumental in leading the support, enhancement, development, and implementation of critical applications. You'll provide expert technical advice on functionality, security, and infrastructure, continuously improving performance based on gathered data. This role is central to our strategy, aiming to meet evolving customer needs, optimize finances, and embed sustainability through better technology.
Key Responsibilities
Lead the support, enhancement, development, and implementation of assigned applications, offering expert technical advice.
Drive continuous improvement of applications through proactive planning and reactive support, working closely with all ICT teams.
Manage change requests efficiently and fairly.
Design and implement IT solutions to bolster system performance and security. Provide comprehensive 2nd and 3rd line technical support and troubleshooting for IT-related issues.
Collaborate effectively with stakeholders to understand and meet their IT needs and requirements. Develop and maintain robust documentation for IT systems and processes.
Ensure full compliance with ICT Security Policy and maintain up-to-date Disaster Recovery and Business Continuity Plans for assigned applications. S
Work directly with third parties and partner organizations to maintain current versions and flag expiry issues for contracts.
Day-to-day supervision of analysts, graduates, and apprentices, including performance and conduct management.
Essential Skills & Experience:
Substantial experience in ICT systems, including database management using SQL Server or equivalent, Report Writer software, and spreadsheets.
In-depth knowledge of the Microsoft 365 platform, including Administration, Configuration, Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), and productivity apps.
Proven ability to deliver on commitments for support and development against Service Level Agreements and Project Plans. Proven experience implementing and supporting ICT applications, with a thorough grasp of the IT change lifecycle.
Experience supporting cloud and on-premise applications for 2nd and 3rd line support.
Experience developing solutions on the Microsoft 365 Power Platform.
Experience supporting SQL server and writing SQL queries.
Experience working with data and integrating systems.
Experience working on and technically leading projects.
Broad understanding and awareness of ITIL principles and practice, especially in Incidents, Problems, and Changes.
Excellent analytical ability to solve complex functional and technical problems.
Ability to manage conflicting demands, resolve issues, and meet targets and deadlines. Good communication and interpersonal skills.
Full driving license and access to a vehicle at all times during the working day.
Desirable Skills & Experience:
Previous supervisory experience. Evidence of continuing personal development in IT technology and applications.
What's in it for You?
Join a friendly and supportive team that encourages flexible hybrid working. The client believes in fostering a collaborative environment where you can thrive and make a real impact.
A comprehensive benefits package includes:
27 days annual leave plus bank holidays. Hybrid working arrangements. A wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants. A Cycle to Work scheme that could save you around 40% on cycles and accessories. Good Pension Scheme and. Employee Assistance Programme (free 24-hour legal, financial, and personal advice).
Hybrid working is available, with 50% of the working week office-based. Occasional weekend and out-of-hours working may be required for upgrades and incident management.
NB : A basic DBS check is required for this post.
