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Call Centre Agent

Berry Recruitment
Posted 24 days ago, valid for 2 days
Location

Lytham St Annes, Lancashire FY8, England

Salary

£12.6 per hour

Contract type

Part Time

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Sonic Summary

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  • Berry Recruitment is seeking an experienced Administrator for a 12-month contract position in Lytham St Annes, with the possibility of extension.
  • The role offers a pay rate of £12.60 per hour, with weekly pay and flexible working hours between 08:00am and 08:00pm.
  • Key responsibilities include processing work according to agreed procedures, resolving queries, and maintaining accurate information on databases.
  • Candidates should possess strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.
  • Experience in delivering high-quality customer service and a commitment to continuous improvement is essential for this role.

Berry Recruitment is out looking for an experienced Administrator based in Lytham St Annes.

  • Contract - 12 Months with possibility to be extended afterwards.
  • Pay - 12.60 an hour - weekly pay
  • Flexible Working Hours: Our shifts run between 08:00am and 08:00pm. We offer a rotating schedule that supports work-life balance while meeting business needs.
  • Full time in the office

Key Responsibilities

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a data base or manually.

Experience

  • Attention to detail
  • Able to work in a team or other structured environment.
  • Articulate and able to maintain good relationships with colleagues and clients.
  • Delivers a high quality customer service in a professional manner, creating trust and confidence.
  • Excellent communicator.
  • Effective team player, who constantly displays commitment and flexibility.
  • Assimilates and applies policies and procedures consistently.
  • Accurate and timely delivery of tasks.

If you are interested, please apply with an up to date CV - CV's being reviewed on daily basis.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.