Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate:
Location: Lytham, PR1 8UY
Job Purpose / Overview
As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
To succeed you will need
Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.
Apply now and a member of the team will be in touch!
Back to searchCustomer Service Advisor
Manpower UK Ltd
Posted a day ago, valid for 20 days
Lytham St Annes, Lancashire FY8, England
£12.6 per hour
Part Time
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Sonic Summary
- The Customer Service Representative position is based in Lytham, PR1 8UY, with flexible shift times covering weekdays from 8am-8pm and weekends from 8am-6pm.
- The role requires a positive approach to customer service, strong communication and computer skills, and a willingness to learn new things.
- Key responsibilities include resolving customer queries on first contact while meeting quality assurance and customer satisfaction standards.
- Candidates should have a commitment to building excellent relationships with customers and be dedicated to personal development and teamwork.
- The salary for this position is not explicitly mentioned, but applicants are encouraged to apply and will be contacted by a team member.
