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Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support.
Client Details
ECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment.
Description
ECommerce Customer Service Executive, Maidenhead:
- Respond promptly to customer queries via phone, email, and other communication channels.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints effectively, ensuring satisfaction and retention.
- Update and maintain customer records in the database with attention to detail.
- Collaborate with internal departments to address customer needs efficiently.
- Identify opportunities to improve the customer service process and suggest enhancements.
- Assist with order processing, tracking, and follow-up as needed.
- Adhere to company guidelines and comply with retail industry standards.
Profile
ECommerce Customer Service Executive, Maidenhead:
A successful B2C Customer Services Agent should have:
- Previous experience in a customer service or similar role, preferably within the retail industry.
- Strong communication skills, both written and verbal.
- Proficiency in using customer relationship management (CRM) tools or related systems.
- A problem-solving mindset with a focus on customer satisfaction.
- The ability to manage time effectively and handle multiple tasks efficiently.
- A professional and courteous manner when dealing with customers and colleagues.
- Using SAP and Excel and
Job Offer
- A competitive salary ranging from 24,000 - 26,000 per annum.
- A permanent position with opportunities for growth and development.
- A supportive and professional work environment in Maidenhead.
- The chance to work with a respected company in the retail industry.
If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your career
