Back to search
- Manage and resolve claims effectively and professionally.
- Liaise with clients via phone and email, ensuring compliance with all guidelines.
- Maintain accurate records of claim settlements in line with company policies.
- Collaborate with internal teams to streamline the claims process.
- Manage client and supplier relationships, maintaining clear and consistent communication.
- Managing peer relationships while adhering to company policies.
- Ensuring clear communication across departments to facilitate efficient claims processing.
- Navigating high-pressure situations involving client service recovery.
- Fluent or native-level English (written and spoken) - Essential
- Basic MS Office skills - Essential
- GCSE (or equivalent) in Maths and English - Essential
- Previous call centre or high-pressure sales environment experience - Desirable
- Strong communication skills with a keen eye for detail.
- Ability to handle stress professionally, especially when dealing with service recovery situations.
- Adaptable, resilient, and able to thrive in a dynamic, fast-paced environment.
- Collaborative and team-oriented mindset.
