Call Centre Agent

Our client looking for a reliable and detail-focused Call Centre Agent to join a customer support and claims handling team. This role requires excellent communication skills, strong data entry accuracy, and the ability to work efficiently in a busy contact centre environment.

• Accurately update and maintain customer files and claims records.

• Enter new claim information into the internal database with high attention to detail.

• Communicate with customers via phone and email to gather or provide information related to their claims.

• Issue final claim settlements in line with contract terms and internal policy.

• Arrange and track the collection of damaged items and delivery of repaired or replacement items through external suppliers.

• Assess returned items to determine if repair or replacement is required.

• Handle personal data in compliance with all data protection legislation.

• Support managers with administrative or operational tasks as needed.

• Work collaboratively with colleagues across departments to ensure smooth operations.

• Communicate with third-party suppliers to coordinate collections, repairs, and deliveries.

• Handle customer concerns with professionalism, adapting communication style as needed.

• Report any service delays or supplier issues to management promptly.

• Proficient in basic Microsoft Office applications - essential

• GCSE (or equivalent) in English and Maths - essential

• Previous experience in a call centre, claims, or customer service environment - desirable

• Strong attention to detail, especially when managing multiple tasks

• Able to work calmly and efficiently under pressure

• A team player with excellent verbal communication and problem-solving skills

Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.