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IT Field Service Engineer
Permanent / Full-time
**MSP (Managed Service Provider) experience essential**
Job Profile
Looking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.
This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.
Key Responsibilities
- Provide onsite technical support, troubleshooting and maintenance across various client environments.
- Install, configure, and support IT hardware, software and network systems.
- Work with internal teams to escalate and resolve complex technical issues promptly.
- Deliver excellent customer service and maintain high client satisfaction levels.
- Maintain up-to-date documentation of all work carried out and support provided.
- Ensure systems and services meet defined SLAs and customer expectations.
Skills/Experience
Essential:
- Experience in an IT Field Engineer role or similar within an MSP
- Strong knowledge and hands-on experience with:
- Active Directory and Group Policy administration
- Windows Server 2008 and above
- Windows Desktop OS (Windows 7 and above)
- Hyper-V setup and administration
- Microsoft 365 tenant setup and administration
- SharePoint Online configuration and support
- Core networking (DNS, routing, switching)
- Firewall configuration (Meraki / Draytek / Sophos)
- Familiarity with VoIP platforms, preferably Gamma
- Experience with Apple device support
- Previous experience with Managed Service Platforms and RMM tools
Desirable:
- Industry-recognised certifications such as MCSE, CCNP, HP ASE
- ITIL Foundation Certificate
- Experience with Cisco or HP networking infrastructure
- Knowledge of scripting (PowerShell, batch files, VBScripts)
- Understanding of Network Security technologies including IDS/IPS
- Experience with desktop imaging tools and software
