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New Business Assistant
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Up to 25,500
About Us
At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years.
We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers -It is what we call the `Kensington Difference.
As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority
Overall Purpose of Job
Are you a highly organised, customer-focused and ready to take your next step in financial services?
Join our Sales team as a New Business Assistant where you will play a key role in managing mortgageapplications through to offer approval.
Ensuring that all applications are managed efficiently and professionally and through regular communication with all stakeholders ensure all expectations are managed. In addition, the role may be required to assist, or cover for, other roles within Sales & BDU from time to time.
What You'll Be Doing
- Manage inbound calls and correspondence from intermediaries, solicitors and applicants, providing a professional service
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle all communication from stakeholders in accordance with Policy & Procedures Manual
- Act fairly and reasonably in all dealings with intermediaries, solicitors and valuers Develop new and enhance existing relationships with Mortgage Intermediaries, looking for new business opportunities where appropriate
- Build a close working relationship with the Sales team and Underwriters to enhance the process from both a service and quality perspective
- Manage the receipt of mortgage application and administration fees
- Manage case pipeline to agreed service standards managing stakeholders expectations at all times
- Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Assess all correspondence to ensure lending criteria / conditions are met
- Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product
- Action all correspondence in accordance with the Policy & Procedures Manual
- Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary
- Maintain accurate file and data records
- Challenge current processes suggest improved ways of working wherever possible
- Assist in the analysis and subsequent delivery of any changes to the system or processes
- To ensure your responsibilities regarding Treating Customers Fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Companys internal policies
- To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey.
Experience, Knowledge, Skills
- Previous experience within a mortgage environment
- Regulatory Knowledge as applicable to role
- To act with integrity at all times and embrace the philosophy of treating our customers fairly
- Business & market awareness as well as a detailed knowledge of Kensington products.
- Adhere to the policy & procedures keeping up to date with any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role.
- Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
Why Join Kensington Mortgages
At KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance.
Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued.
As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression
Ready to make a difference?
If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.
To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
