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IT Network & Cabling Engineer

Healthy Careers
Posted 7 hours ago, valid for 8 days
Location

Maidenhead, Berkshire SL6, England

Salary

£35,000 - £40,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for an IT Network & Cabling Engineer with essential experience in a Managed Service Provider (MSP) environment.
  • Candidates must have a strong customer-focused mindset and a minimum of 3 years of relevant experience in an IT Field Engineer role.
  • The role requires the ability to provide onsite technical support, install and configure IT systems, and ensure high client satisfaction.
  • Essential skills include knowledge of Active Directory, Windows Server, Hyper-V, and core networking, with familiarity in VoIP platforms being a plus.
  • The salary for this permanent, full-time position is competitive and commensurate with experience.

IT Network & Cabling Engineer
Permanent / Full-time
**IT MSP (Managed Service Provider) experience essential**


Job Profile
Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.
This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.

Key Responsibilities

  • Provide onsite technical support, troubleshooting and maintenance across various client environments.
  • Install, configure, and support IT hardware, software and network systems.
  • Work with internal teams to escalate and resolve complex technical issues promptly.
  • Deliver excellent customer service and maintain high client satisfaction levels.
  • Maintain up-to-date documentation of all work carried out and support provided.
  • Ensure systems and services meet defined SLAs and customer expectations.

Skills/Experience
Essential:

  • Experience in an IT Field Engineer role or similar within an MSP
  • Strong knowledge and hands-on experience with:
  • Active Directory and Group Policy administration
  • Windows Server 2008 and above
  • Windows Desktop OS (Windows 7 and above)
  • Hyper-V setup and administration
  • Microsoft 365 tenant setup and administration
  • SharePoint Online configuration and support
  • Core networking (DNS, routing, switching)
  • Firewall configuration (Meraki / Draytek / Sophos)
  • Familiarity with VoIP platforms, preferably Gamma
  • Experience with Apple device support
  • Previous experience with Managed Service Platforms and RMM tools

Desirable:

  • Industry-recognised certifications such as MCSE, CCNP, HP ASE
  • ITIL Foundation Certificate
  • Experience with Cisco or HP networking infrastructure
  • Knowledge of scripting (PowerShell, batch files, VBScripts)
  • Understanding of Network Security technologies including IDS/IPS
  • Experience with desktop imaging tools and software

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