Back to search
Job Summary:
As the Matre d, you will play a leading role within the front-of-house team in delivering exceptional service and creating memorable dining experiences. You will be the face of the restaurant, ensuring a warm welcome for every guest and overseeing the smooth flow of service from arrival to departure.
This role requires a highly charismatic and professional individual with a deep passion for hospitality, strong leadership skills, and an unwavering commitment to excellence. You will play a key role in managing reservations, coordinating with the kitchen and bar teams, and fostering a culture of outstanding service. You will need to be commercially astute; encouraging maximum spend, nurturing repeat business, being involved in special occasions and events involving VIP and high-profile individuals.
As part of The Fat Duck team, you will be expected to live the Company mission and values in your day-to-day actions. We promote a creative and inspiring environment and encourage all members to embrace this in the way they work.
Key Skills:
- Attentive to detail with a commitment to excellence.
- Outstanding product knowledge (food, coffee, tea, concept & wine).
- High level of attention to detail.
- Excellent customer service.
- Ability to work as a team but also work independently.
- Being driven to achieve goals, as well as motivating the staff to achieve team goals.
- Verbal and written communication skills.
- Collaboration within all departments.
- Organisational skills.
- Time management.
- Strong multitasking skills.
- Flexibility and ability to adapt.
- Established network within the hospitality industry.
Benefits for our team members:
- Company events
- Company pension
- Meals on duty - Fresh fruit every day.
- 50% Employee discount at group restaurants
- Free parking
- Long service bonus
- Career growth
- Discounted Gym membership
- Referral programme
- Employee assistance programme
- Training and development opportunities - Level 2 food safety, WSET, Stagier opportunities at other establishments
This is a fantastic opportunity for an exceptional individual to join our talented team at The Fat Duck. We are looking for a passionate, creative & individual to help drive the restaurant and business forward.
