Senior Service Advisor (Automotive)

• Established Main Dealer

• Based in the Maidstone, Kent area

• Circa 36k Basic Salary + Bonus (48k OTE)

• Leading front of house reception team of four advisors

Monday Matters Recruitment is excited to partner with a reputable maindealership in Maidstone, Kent, as they seek to hire a Senior Service Advisor.

The Senior Service Advisor will play a pivotal role in ensuring exceptional customer service experiences while managing the service reception team effectively. If you have experience in a similar role and possess a passion for the automotive industry, this might be the perfect fit for you!

Key Responsibilities:

• Lead and manage the day-to-day operations of the service reception team.

• Ensure high levels of customer satisfaction by providing professional and courteous service.

• Oversee appointment scheduling and workflow management within the service department.

• Train and develop team members to enhance their skills and promote career growth.

• Resolve customer inquiries or issues in a timely and efficient manner.

• Collaborate with management to implement best practices and improve service efficiency.

• Maintain accurate records of customer interactions and service transactions.

Skills & Experience Required:

• Proven experience in a or similar role within the automotive industry.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities to foster positive customer relations.

• Organizational skills with the ability to multitask effectively.

• Proficient in using service management and scheduling software.

• Problem-solving skills with a solution-oriented approach to challenges.

• A passion for delivering outstanding customer service and operational excellence.

Why Monday Matters Recruitment:

• Monday Matters is committed to supporting your career development within the automotive industry.

• Access to a wide range of job opportunities across the sector, including exclusive roles with established clients.

• We offer expert advice and guidance throughout the recruitment process to ensure the best match for both candidates and employers.

• Excellent candidate support, from CV preparation to interview coaching.

Full vacancy details for this Senior Service Advisorrole are available to registered candidates.Apply now with your CV to Beth Allen at Monday Matters Recruitment.