Help Desk Analyst

Helpdesk Analyst

Maidstone

£2630k

MonFri, 8:004:30

Do you enjoy being the first person people turn to when tech goes wrong?

Are you calm under pressure and confident talking users through fixes?
Want a steady, well-run desk where first-line support is done right?

Support thats structured. A team thats friendly. A desk that runs smoothly.

Im working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role.

You willbe the first line of defence,logging tickets, resolving what you can, and escalating what you cant. Its a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like.

Theyre not expecting you to know it allattitude, curiosity, and communication are what matter here. If youve done 1st line support before and are now looking to build on that experience, youll fit right in.

What you'll be doing:

• Taking incoming support querieslogging, triaging, resolving

• Troubleshooting across hardware, software, and networks

• Supporting user onboarding/offboarding

• Keeping customers updated and happy

• Learning as you go, with proper support around you

Tech youll touch:

• Active Directory

• Office 365

• Windows OS

• Basic networking (IP, DNS, DHCP)

Ifyoure looking for a role where you can grow, be supported, and actually enjoy coming to workthis ones worth a look.