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?? IT Support Analyst
?? Kent | ?? Full-time | ?? Permanent
?? £25,000 - £31,000 per annum plus benefits!
?? Overview
Join a successful and collaborative TechOps team within the housing sector. Our client excited to be searching for an IT Support Analyst who will play a part in supporting SLA levels and delivering exceptional service across their organisation.
?? About the role
You'll be the go-to person for technical assistance and support, helping colleagues and maintaining internal systems. From troubleshooting hardware and software issues to ensuring IT infrastructure is performing at its best, your role will be central to keeping everything running smoothly.
?? What you'll be doing
- Provide first-line technical support for hardware, software, and network-related issues
- Respond promptly to support tickets and service requests
- Install, configure, and maintain IT equipment (desktops, laptops, printers, mobiles)
- Troubleshoot software applications, operating systems, and network connectivity
- Support and maintain Active Directory, file servers, and admin tasks
- Carry out maintenance, updates, and backups to ensure system reliability
- Assist with software and hardware upgrades
- Collaborate with the IT team to improve internal processes
- Keep detailed documentation of support cases, configurations, and processes
?? What you'll need
- Proven IT support experience or a similar role
- Strong knowledge of Windows & Mac OS, network protocols, and troubleshooting
- Experience with Microsoft Office Suite, Active Directory, Intune and remote desktop tools
- Confident with hardware setup & configuration (PCs, printers, networking devices)
- Excellent communication & problem-solving skills
- Ability to manage multiple tasks under pressure
- High attention to detail and a customer-first approach
- IT certifications such as CompTIA A+ or MCITP (or equivalent) are a plus
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