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Location:Maldon, Essex
Hours: 40 hours per week (8am to 5pm, Monday to Friday)
Role Overview
The Web Shop Administrator will play a key role in supporting the day-to-day operations of our online retail platform. You will ensure product listings are accurate, engaging, and up-to-date, while supporting the smooth running of our web shop. The role requires excellent organisational skills, attention to detail, and strong communication with suppliers, colleagues, and customers.
Key Responsibilities:
- Create, update, and maintain product listings, ensuring descriptions, images, and specifications are accurate and appealing.
- Use AI and creative tools to generate compelling product descriptions and marketing content.
- Monitor stock levels and product availability, liaising with suppliers and internal teams as required.
- Process web shop orders and coordinate with warehouse/dispatch teams to ensure timely fulfilment.
- Provide first-line support to colleagues and customers for web shop-related queries.
- Analyse and report on website performance, highlighting opportunities for improvement.
- Ensure all online content adheres to company guidelines and deadlines.
- Assist with promotional campaigns, seasonal updates, and special offers.
- Carry out general administrative duties to support the Web Shop and Retail team.
- Proficiency in Microsoft Office (Word, Excel).
- Experience with Shopify or similar e-commerce platforms (desirable).
- Accuracy with numbers and data entry.
- 25,000 - 27,000 Depending on experience
- 32 days holiday (including bank holidays)
- Workplace pension
- Staff discounts & Health App
