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As the Friendly Customer Service Executive you will develop, grow, and maintain a portfolio of clients effectively, ensuring an exceptional customer journey all the way from security assistance to providing updates and reports highlighting an all-inclusive service.
Due to continued success in the last calendar year our client continues to thrive, would you like to thrive with them? This is a role not to miss with an employer who will invest in you and will support your development and career aspirations.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you, so what are you waiting for? Get in touch!
The nature of our client's business within the alarm activation team requires the staff to work on a 4 on 4 off rota from 07:00am - 19:00pm.
Benefits our client offers permanent staff shows below:
- 10% annual bonus scheme
- 20-day annual leave entitlement with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal
ThisCustomer Support Administratorrole will hold the below responsibilities:
- Managing customer relationships arranging quotes and relationship management
- Deal with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and provide aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
The ideal candidate for thisCustomer Support Administratorrole will hold the exposure and skillsets below:
- Previous exposure within an administrative or customer service role is essential
- Naturally, a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License
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