Service Engineer

ETS Technical Selection

Posted 2 days ago, valid for a month

Malvern, Worcestershire WR14 1TT, England

£40,000 per annum

Full Time

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Sonic Summary

The Product Service & Support Engineer is responsible for on-site services, remote technical support, and identifying business opportunities at customer locations.
Candidates should have a technical electrical/electronic engineering background with a formal qualification preferred, along with experience in servicing or repairing electrical equipment.
Excellent communication skills and a good understanding of industrial measurement equipment are essential for this role.
The position requires good time management and planning skills, as well as the ability to work safely alone or as part of a team.
The salary for this position is competitive, and candidates are expected to have at least 3 years of relevant experience.

Product Service & Support Engineer

Your Responsibilities include, but are not limited to:

- Carry out on-site services (commissioning/service/health check/breakdown/training) of products installed at customer locations.
- Provide remote technical support for products via telephone, email, Teamviewer, MS Teams and other platforms.
- Identify opportunities for repeat site service business at customer locations.
- Identify and feedback any trends with the use or behavior of products through site services or remote technical support.
- Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
- Assist with testing new product developments as required.
- Assist with processing equipment returned for repair as required.
- Feedback any updates in H&S practices required for site activities in target industries.
- Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.

Position Requirements:

Excellent communication skills.
Technical electrical/electronic engineering background. A formal qualification is preferred.
A sound, logical approach to learning and problem solving.
Good understanding of industrial measurement equipment and measurement techniques.
Experience servicing/repairing electrical equipment
Good understanding of on-site health and safety requirements employed throughout target industries.
Ability to safely work alone and with others as part of a team.
Confident and calm telephone manner.
Full Driving Licence.
Good time management and planning skills.

Preferred Qualifications:

A formal qualification in electronic engineering is preferred

Computer Skills:

- Microsoft Office Excel, Word, Outlook, Sharepoint

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