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Payroll Team Lead
Are you a payroll professional ready to step into a leadership role where your skills will shape the client experience from day one? We're hiring a Payroll Team Lead to take charge of onboarding new payroll clients and leading a high-performing team through critical project transitions. This is your chance to join one of the UK's most forward-thinking SaaS companies, delivering cutting-edge payroll solutions from the heart of Manchester.
The Opportunity
As Payroll Team Lead, you'll be the driving force behind successful client onboarding. You'll take ownership of the full implementation lifecycle -guiding both clients and your team through setup, planning, and delivery with precision. This isn't just about hitting deadlines -it's about creating a streamlined, confident onboarding experience for every customer.
You'll manage people and projects simultaneously, setting the tone for operational excellence and ensuring your team performs at a consistently high level.
Why This Role Stands Out
* Join an award-winning, global software business
* Work within one of the UK's most progressive and tech-driven payroll bureaus
* Step into a modern and fast-paced work environment built around collaboration
* Unlock clear and exciting career development pathways
What You'll Be Responsible For
* Leading and developing a team of onboarding specialists through regular check-ins, coaching, and reviews
* Planning and delivering structured onboarding projects, balancing resources and timelines across multiple clients
* Serving as a key point of contact during implementation-educating clients and building confidence in both service and system
* Setting team goals, defining KPIs, and actively managing performance metrics
* Maintaining documentation and process maps to ensure consistency across all onboarding activity
* Monitoring team productivity and reporting performance daily
* Ensuring SLA and compliance standards (including GDPR) are met across all interactions
* Supporting your team through training, onboarding new hires, and managing workload across absences or high-demand periods
* Taking responsibility for onboarding targets, including managing the go-live delivery pipeline (16-20 onboardings/month)
* Driving quality through call audits, file reviews, and proactive risk management
What You Bring
* Leadership experience within a payroll environment
* A strong understanding of the importance of accuracy, compliance, and service excellence
* Confident communicator who can manage stakeholder expectations and support team development
* Naturally organised and metrics-focused, with a hands-on approach to solving problems
* Awareness of UK payroll legislation and onboarding best practices
What You'll Get in Return
* Competitive salary
* Profit share scheme
* 25 days holiday + bank holidays (plus holiday increases after 2 and 5 years)
* Day off on your birthday
* Royal London pension & life insurance
* On-site gym
* Access to Employee Assistance Programme
* Bright Exchange discounts (retail & more)
* Company incentives and team-based rewards
* Career development and learning from an experienced, collaborative team
* Brand-new Manchester City Centre offices
Want to hear more about this role? Apply directly or email (url removed) or call on (phone number removed) and ask for Jaemiel De Guzman to discuss the role further.
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