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Fault Management Technician – SP Electricity North West
Location: Manchester
Salary: £38k - £44k + Benefits
Employment Type: Permanent
*Shift Rota Required (including weekends)
Control Room Operates 24/7 365 days
At Morson Talent, we’re proud to partner with Scotish Power Electricity North West (SPENW) - the network operator delivering power to over 5 million people across the region. Together, we’re supporting SPENW’s commitment to keeping the lights on and the network resilient by connecting skilled professionals like you with rewarding careers.
We’re looking for a Fault Management Technician to join SPENW’s Control team - a hands-on role at the heart of live network operations. If you thrive under pressure, have a sharp eye for detail, and want to make a genuine impact on network performance and customer experience, this could be your next move.
What’s the role all about?
This role is all about keeping things running smoothly and safely. You’ll support both dispatch teams and field engineers with real-time fault analysis, restoration strategies, and post-restoration reporting.
Your key responsibilities will include:
- Managing LV fault restoration - Monitoring LV fault inferencing processes and ensuring faults are dispatched to the right teams swiftly
- Supporting HV Control Engineers - Operationally ‘dressing’ LV diagrams for faults and planned interruptions when LV backfeeds are applied
- Managing planned LV supply interruptions - Co-ordinating activities and ensuring the right processes are followed
- Ensuring accurate reporting - Handling NaFIRS input and audit checks to maintain data integrity
- Acting as an information hub - Co-ordinating communication between field staff, the contact centre, and customers to ensure timely, accurate updates and high customer satisfaction
- Maintaining system security - Providing support to field teams and supervising dispatchers, stepping in when needed to manage fault diagnosis and prioritisation
- Acting as a quality assurance checkpoint - Ensuring information accuracy and raising issues with the LV Control Manager
- Supporting team development - Assisting with training new team members
- Taking on ad-hoc tasks - Supporting team objectives with flexibility and professionalism
- Carrying out visual checks on completed work - Ensuring everything meets the right standards
- Updating and maintaining LV operational diagrams - Keeping records up to date and accurate
We’re looking for people who have:
- A strong understanding of electricity distribution symbology and network connectivity
- A proactive, results-driven attitude with the ability to deliver under your own initiative
- Excellent communication skills and the ability to interpret operational needs
- Advanced IT and keyboard skills with a high attention to detail
- Experience in LV fault location, repair, and a solid understanding of LV operations and restoration
- Substation access authorisation (or working towards it)
- An ONC, City & Guilds, or similar qualification in electrical engineering (desirable)
- LV and Telecontrol System authorisation? That’s a bonus!
What success looks like:
- Managing real-time faults and restoration with confidence and accuracy
- Interpreting and updating network diagrams to a high standard
- Prioritising and managing workload effectively, even under tight deadlines
- Supporting SPENW’s operational goals and customer service targets
What’s in it for you?
- An annual bonus scheme
- 25 days annual leave (plus bank holidays), increasing with length of service
- Access to an employee rewards portal with discounts on well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme for support when you need it
- Ongoing professional development through SPENW’s learning and development function
The recruitment process is being managed by Morson Talent. By applying, you consent to your information being shared with Morson Talent.
Interested? Ready to make an impact?
APPLY NOW and help power the future of the North West with Morson Talent and SP Electricity North West.
