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The Role
- Accountable for client delivery success working with multiple layers of a client organisation
- Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service
- Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change Management and Strategy
- Where you are the Client Lead, you will be accountable for understanding the holistic view of all agreed client deliverables and prospective initiatives, ensuring familiarity with all Statements of Work / Change Requests and linking these to similar initiatives with other Client Leads within Sagacity
- Responsible for leading large client delivery teams and owning client relationships from a delivery perspective including but not limited to:
- Using problem-solving skills to develop creative solutions to meet the challenges our client is facing
- Management of key stakeholder relationships, project meetings / working groups, steering meetings and Quarterly Business Reviews (where appropriate)
- Pack preparation including content creation for key meetings (meeting minutes / outputs produced in a timely manner in line with client agreements)
- Influencing and facilitating decisions; communicating at all levels to obtain 'buy-in' from both the business and technical organisations for delivery
- Identifying roadblocks before they occur and unblocking / turning them into opportunities
- Always questioning the 'why, what, when' and 'so what' – adding additional value to a client deliverable wherever possible
- Understanding Business Cases and being able to interrogate / question results, drawing on the insights on the project scope and objectives
- Conducting detailed planning and ongoing management of the project plan to deliver the client’s requirements within the agreed timeframe
- Proactively identifying, communicating and problem solving to mitigate client delivery risks and issues
- Ensuring resource is utilised in accordance with the resource plans and project budgets and aligned with approved timesheets and client invoices
- Budget Management skills (forecast v actual, Capex, Opex)
- Managing Scope effectively; controlling new scope / scope creep, including alignment with commercials agreed with the client
- Understanding of how the client deliverable fits into the 'bigger picture' and / or Strategy of a client organisation, where appropriate
- Reporting of deliverable status, ensuring accuracy of updates, with messaging targeted to appropriate audiences
- Being detail orientated, providing quality assurance to deliverables such as reviewing documentation produced by a team member, ensuring communication to clients is using the appropriate language aimed at the right level for stakeholders
- Proficient at delegating, where appropriate
- Line Management responsibilities including recruitment, performance management and supporting, nurturing and optimising talent with direct reports, encouraging innovation and creativity
- Responsible for identifying and submitting client development opportunities to the Sagacity Commercial Product Management team, to support increased sales opportunities contributing to the growth and future success of Sagacity
- Take the lead where required on commercial discussions, business development work and thought leadership
- Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments
- Responsible for providing detailed customer insights to the wider Sagacity team to support the ongoing evolution of the product suite and commercial proposition development
- Responsible and highly proficient in ongoing management, coaching and support of the wider client facing delivery team members
- Responsible for evolving self-knowledge of key delivery skills to understand the latest industry/client news, delivery approaches and methodologies
Knowledge and Experience
Essential:
- c.5+ years’ experience in Consultancy, Project Management, Business Analysis, Change Management and/or Strategy
- Have highly competent communication skills, being able to tailor messaging based on the audience including the ability to interact with C-suite stakeholders
- High competency in applications such as Word, Excel, PowerPoint, Microsoft Project, Outlook, Teams
- Extremely high competency in time management and organisation skills
- Extremely high competency and knowledge of delivery approaches such as Waterfall / Agile / Hybrid, including different methodologies within each of these approaches
- Experience of people leadership and development of skill and capability across various roles within a department
- Be a flexible, self-motivated individual with experience of working on a number of projects concurrently
Desirable:
- Utilities, Financial Services, Telecoms background
- Proven Project Management skills (MSP, Prince II, Agile)
- Business Analysis skills
- PM/PMO experience
- Coaching / Training of Team Members
