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ROLE : Team Leader - Commercial Print / Photocopiers
LOCATION : North West
The Opportunity
Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of technical expertise, product knowledge, and customer care.
Key Responsibilities
- Set and monitor team performance standards to meet service level expectations.
- Coach and develop Technicians through technical support and field accompaniment.
- Identify team strengths and weaknesses to optimize resource allocation.
- Provide timely technical assistance to direct and indirect accounts in line with SLAs.
- Recommend training needs and deliver field coaching in technical and customer service standards.
- Investigate and resolve faults, ensuring root cause analysis and detailed reporting.
- Attend to unreliable devices and escalate issues with supporting documentation.
- Perform routine maintenance, updates, and modifications.
- Support installation processes and ensure smooth implementation.
- Maintain full understanding and compliance with SLA commitments.
- Troubleshoot faults and escalate recurring issues for proactive resolution.
- Share technical expertise across the team to promote continuous improvement.
- Build strong relationships with key stakeholders in assigned accounts.
- Manage boot stock and site inventory at optimal, cost-effective levels.
- Attend product training to maintain up-to-date technical knowledge.
- Support escalated incidents and customer-related issues.
- Lead team meetings to communicate goals, performance updates, and foster engagement.
- Support the RSM with operational and strategic initiatives.
- Carry out additional duties as required to support business objectives.
Skills Required
- Minimum 5 years' experience as a Field Technical Support Specialist or Senior Engineer in the print sector.
- Strong analytical skills with the ability to resolve issues efficiently.
- Excellent communication and interpersonal skills to deliver first-class customer service.
Package
- Salary: Up to 32,000 + bonus
- Company vehicle
- Laptop & phone
- 25 days holiday
- Pension scheme
Application
To apply, please follow the link on this page or send your CV to .
For more information about this vacancy or others, contact Nikki Foxall on (phone number removed).
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