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Credit Controller

Credit Controller

The Portfolio Group

Posted 15 hours ago, valid for a month

Manchester, Greater Manchester M17 1DJ, England

Full Time

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Sonic Summary

The position of Credit Controller is based in Manchester City and requires working in the office five days a week.
The salary for this role ranges from £26,000 to £28,000, depending on experience.
Candidates should possess strong client service skills and excellent communication abilities, with a focus on building rapport and resolving issues.
The role involves engaging with clients about overdue accounts and processing payments primarily via telephone.
Previous experience in a similar role is preferred, along with the ability to multi-task and work efficiently under tight deadlines.

Credit Controller

5 days a week in officeLocated in Manchester City Paying £26k - £28k based on experience

Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Credit Controller to play a crucial role in supporting cash collection efforts for our client.

Why This Role?

As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.

What You'll Do:

Engage with clients about their overdue accounts.
Resolve payment and service queries, primarily via telephone.
Own client service issues, identifying root causes and providing effective solutions.
Navigate client databases to investigate and respond accurately.
Deliver 'Super Service' in all client interactions.
Process debit/credit card payments.

What You Bring:

Strong client service skills, focusing on rapport building and issue resolution.
Excellent verbal and written communication abilities.
High attention to detail with strong administration skills.
Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

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