Client Care Advocate

The Portfolio Group

Posted 2 days ago, valid for a month

Manchester, Greater Manchester M17 1DJ, England

Full Time

Health Insurance

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

A global software company is seeking a Client Care Advocate to work in their Manchester office, five days a week.
The role involves providing exceptional service to clients and supporting Customer Care Specialists by addressing client queries.
Candidates must have complaints resolution experience and excellent communication skills, with the ability to thrive in a fast-paced environment.
The position offers a salary of £48,325 and includes various benefits such as a profit share scheme and 25 holidays plus bank holidays.
This opportunity is ideal for individuals looking to advance their careers in client care within a dynamic business.

A fast paced, global software business leaders are looking for a talented Client Care Advocate in Manchester - office based 5 days a week

About the Role

In a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries. Contribute to the business's Super Service strategy whilst exceeding individual KPIs.

Skills and Experience

Complaints, Resolution experience is essential
Must have excellent listening skills and be able to communicate with clients
The ability to work in a fast-paced environment

Benefits

Profit Share Scheme
25 Holidays + Bank Holidays
Day off on your Birthday
Social Events Throughout Year
Contributory Pension Scheme
Private Health Insurance after 5 years
Cycle to work scheme
Season Ticket Loan Scheme

Great opportunity for someone looking to excel in their career!

48325MSR

INDMANJ

Apply now in a few quick clicks

Client Care Advocate

Customer Service Representative

German Speaking Customer Service Executive

Client Relationship Manager