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- Ensure customer requirements and service standards are consistently understood and met across the organisation.
- Uphold company values for customer relationship management and service excellence in all client interactions.
- Identify and implement opportunities for service improvements within the department and across the wider business.
- Process domestic, European, and international sales orders in the company's ERP system, ensuring order confirmations are issued promptly once dispatch dates are agreed with production.
- Respond to customer enquiries and orders within agreed timescales
- Prepare and verify transport documentation in compliance with relevant regulations
- Plan deliveries with consideration for cost efficiency, order consolidation, and customer requirements.
- Maintain and update stock management and consignment records, ensuring accurate invoicing and adequate distributor stock levels to meet market demand.
- Build and maintain relationships with suppliers and logistics providers, negotiating freight rates and sourcing new partners where necessary.
- Assist sales teams with tasks such as sample preparation, marketing material dispatch, reporting, forecasting, and basic quotations.
- Experience of UK export order processing and documentation management within a manufacturing company is essential
- Strong communication skills, both written and verbal
- Minimum of 5 GCSE's including Maths and English
- Proficient in Outlook, Excel and Word
- Quarterly profit sharing incentives
- 25 days holiday + 8 Bank holidays
- Training and development opportunities
- Social events
- Pension scheme
