Customer Service Advisor

£12.21 per hour 

Must be fully flexible Monday to Sunday 6am-1.30am

35 hours per week with optional overtime 

Based in Manchester (Media City)

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train

Role:

We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers who  are seeking RAC assistance following on from an incident with their vehicle. Your role will see you being their first point of contact, ensuring the accurate inpout of incident, vehicle and driver details and answering any questions and queries

-Answering inbound calls from customers 

-Answering any customer questions and providing high levels of customer service

-Taking details of insurance information

-Keeping the customer updated at all times

Requirements:

To work in the RAC Customer Service department, we are looking for people who have exception Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered:

-Previous customer service experience (essential)

-Excellent timekeeping and punctuality (essential)

-Excellent communication skills (essential)

-Professional telephone manner (essential)

-Call centre experience (useful)

INDCCP